Our Contact Details
Middleton Cooperating Limited
c/o The Lighthouse Project
S6b/c Second Floor
Middleton Shopping Centre
Middleton M24 4EL
A co-operative society registered with the Financial Conduct Authority; registration number 8582
The Type of Personal Information We Collect
We collect and process the following types of information:
- Personal identifiers and contact details (e.g., name, email address, phone number, and postal address)
- Membership and participation information (e.g., your involvement in co-operative activities, events, or working groups)
- Survey and consultation responses (e.g., responses submitted through community engagement activities such as the Our Town, Our Future survey)
- Analytical data (e.g., IP address, browser type and version, and operating system, collected when you use our website)
How We Obtain and Use Your Personal Information
The personal information we process is obtained directly from you:
- When you contact us by phone, post, email, or through our website
- When you register as a member or supporter of Middleton Co-operating
- When you participate in community surveys, consultations, or events we organise
- When you opt to receive communications or newsletters from us
We use this data to:
- Administer your membership and keep you informed about co-operative activities
- Facilitate community engagement, consultation, and democratic participation
- Operate and improve our website and digital services
- Communicate with you about events, campaigns, and initiatives relevant to our community
We do not sell your personal data to third parties. We may share data with employees, volunteers, or professional advisors where necessary for the operation of the co-operative, and only to the extent required.
Legal Bases for Processing Your Information
Under the UK General Data Protection Regulation (UK GDPR), we process your data on the following legal bases:
- Contractual obligation – where processing is necessary to fulfil your membership or participation in our services
- Legitimate interests – where we have a genuine organisational interest in communicating with members and the wider community
- Consent – where you have opted in to receive marketing or newsletter communications from us (you may withdraw this consent at any time)
How We Secure Your Data
We take the security of your personal data seriously and have implemented technical and organisational measures to protect it, including:
- Secure storage of data on protected servers
- Access controls limiting who within the organisation can view personal data
- Procedures in place to detect, report, and respond to any potential data breaches
If you suspect any misuse, loss, or unauthorised access to your data, please contact us immediately at info@middleton.coop.
For general online safety guidance, visit www.getsafeonline.org.
We retain your personal data only for as long as necessary for the purposes for which it was collected, and in accordance with UK GDPR and any legal obligations. When your data is no longer required, we will securely delete or anonymise it.
Your Data Protection Rights
Under data protection legislation, you have the following rights:
- Access – Request a copy of the personal data we hold about you
- Rectification – Ask us to correct any inaccurate or incomplete data
- Erasure – Request deletion of your data in certain circumstances
- Restriction of Processing – Ask us to limit how we use your data in certain situations
- Objection to Processing – Object to our processing of your data in certain cases
- Data Portability – Request that your data be transferred to you or another organisation in certain circumstances
There is no fee for exercising your rights. We will respond as promptly as possible and in any case within one month of receiving your request. To exercise any of these rights, please contact us at info@middleton.coop.
Lodging a Complaint
If you have concerns about how we handle your personal data, please contact us in the first instance at info@middleton.coop.
We will acknowledge your complaint as soon as we can, and no later than 30 days after we receive it, as required by the Data (Use and Access) Act 2025. Your complaint will be investigated and we will inform you of the outcome as soon as we can. If the investigation is complex and likely to take some time, we will keep you informed along the way.
If you remain dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk
